https://developers.weixin.qq.com/miniprogram/dev/platform-capabilities/business-capabilities/guarantee/complaint.html

{

  "ToUserName" : "gh_c26cf9758b46",

  "FromUserName" : "oklp55IpMw5Q2mz8ABlA-3ATRtNI",

  "CreateTime" : 1749624890,

  "MsgType" : "event",

  "Event" : "complaint_callback",

  "appid" : "wx023e740f862dbcf0",

  "complaint_order_id" : "25561520",

  "create_time" : "1749624889",

  "expire_time" : "1749797689",

  "history" : {

    "after_sale_reason" : "0",

    "after_sale_type" : "0",

    "blame_result" : "0",

    "compen_order_id" : "",

    "complaint_type" : "643",

    "content" : "测试测试测试测试测试测试测试测试",

    "item_type" : "1",

    "nano_time" : "0",

    "operator_uin" : "0",

    "phone_number" : "18095627590",

    "reason_text" : "",

    "time" : "1749624889"

  },

  "open_id" : "oklp55KEvogW_6vm9iYQ8XhnHA08",

  "option_type" : "1",

  "order_id" : "payorder@_4200002633202505289913249988",

  "out_trade_no" : "1927622920225480705",

  "pay_time" : "1748416131",

  "phone_number" : "18095627590",

  "product_name" : "用户主动发起支付",

  "status" : "201",

  "total_cost" : "1",

  "type" : "643"

}

---------------------------------------------

{

    "errmsg": "ok",

    "complaintOrder": {

        "headImgUrl": "http://wx.qlogo.cn/mmhead/Q3auHgzwzM6ibUGPjrchBS4Gaj3Kib0Bc0jHCrcWiapCQibOnTlsJevGkQ",

        "orderId": "payorder@_4200002718202505286038159206",

        "openId": "oklp55KEvogW_6vm9iYQ8XhnHA08",

        "createTime": 1749626053,

        "phoneNumber": "18095627590",

        "type": 611,

        "status": 201,

        "customerMaterial": {

            "content": "测试测试测试测试测试"

        },

        "complaintOrderId": "25563588",

        "productName": "用户主动发起支付",

        "payTime": "1748415578",

        "totalCostStr": "￥0.01",

        "expireTime": 1749798853,

        "outTradeNo": "1927620727652777986",

        "nickName": "木",

        "appealState": 0

    },

    "item": [

        {

            "itemType": 1,

            "time": 1749626053,

            "content": "测试测试测试测试测试",

            "phoneNumber": "18095627590",

            "nickName": "",

            "nanoTime": 0

        }

    ],

    "errcode": 0,

    "flag": 2

}